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term

(p.179)__________ is the arts of utilizing business resources to attain goals at work.

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A.Socialization B.Justification C.Preparation D.Management

Definition

D.Management

Term

(p.178)Management is an ext progressive today. There is much more emphasis on: A.individual work that can be efficiently measured. B.working in teams. C.striving to eliminate the control function of management. D.placing better reliance ~ above the federal government for financing.

Definition

B.working in teams.

Term

(p.178)One of the difficulties facing today\"s managers is to: A.deal through a workforce that is less educated and also less self-directed 보다 in the past. B.find ways to encourage conformity instead of diversity. C.work v a an ext educated workforce. D.cope with the sudden and also unexpected slowdown in the pace of innovation and change.

Definition

C.work with a an ext educated workforce.

Term

(p.178)Today\"s steady managers: A.prefer to usage the autocratic layout of leadership. B.emphasize teamwork and cooperation fairly than discipline and order-giving. C.face under challenges and also problems than managers in the past. D.can depend on a much higher level the worker loyalty to the organization than in the past.

Definition

B.emphasize teamwork and also cooperation fairly than discipline and order-giving.

Term

(p.178)Which of the adhering to statements comparing today\"s workers with those from previously eras is many accurate? compared to earlier workers, today\"s employee are: A.more faithful to the firm. B.less educated and less self-directed. C.more willing to leave the firm to seek far better opportunities. D.more most likely to need straight guidance and direction from your managers.

Definition

C.more willing to leave the firm come seek much better opportunities.

Term

(p.178)The transformation in administration that is at this time underway argues that the most reliable managers of the future will: A.be really strict in their therapy of workers. B.emphasize separation, personal, instance initiative fairly than teamwork. C.specialize in performing among the four management functions. D.emphasize team work.

Definition

D.emphasize team work.

Term

(p.178)How are supervisors today different from managers in the past? A.Managers this particular day are more likely to reprimand employees B.Managers in the past would usage praise and also gentle proposal C.Managers in the past were less loyal to their employer D.Managers today emphasize teamwork

Definition

D.Managers this day emphasize teamwork

Term

(p.180)Which of the complying with statements has actually resulted in alters in the function of management? A.Most workers today show small initiative or creativity, so supervisors must spend an ext time directing their initiatives B.The marketplace is becoming global, which boosts both competition and also opportunities because that cooperation and also integration C.Firms are recognizing that their workforces are too diverse, so supervisors must find ways to mitigate diversity there is no violating commonwealth laws against discrimination D.The desire to encourage cooperation has brought about larger, much more cumbersome organizations with too plenty of workers

Definition

B.The marketplace is coming to be global, which boosts both competition and opportunities for cooperation and also integration

Term

(p.179)One the the 4 primary functions of administration is: A.controlling. B.marketing. C.financing. D.designing.

Definition

A.controlling.

Term

(p.179)The management function concerned v anticipating future trends and determining the ideal strategies to attain an organization\"s goals and also objectives is known as: A.directing. B.leadership. C.planning. D.forecasting.

Definition

C.planning.

Term

(p.180)According come the \"Reaching past Our Borders\" crate in thing 7, Jack Welch, former CEO of general Electric, stated the key problem companies confront in addressing opportunities for in the worldwide market is: A.the absence of engineer and also scientists in the global market. B.the lack of assistance from the U.S. Government for an international expansion. C.the lack of experienced managers at all levels to run operations. D.the absence of production ability to save up with worldwide demand.

Definition

C.the absence of professional managers at every levels to operation operations.

Term

(p.180)When supervisors work on creating conditions and systems to ensure the everything and everyone works with each other to achieve the organization\"s goals, castle are connected in the __________ role of management. A.controlling B.leading C.planning D.organizing

Definition

D.organizing

Term

(p.181)__________ is the management function that involves determining even if it is an company is advancing toward its goals, lucrative employees because that doing a good job, and taking corrective action when they space not. A.Organizing B.Controlling C.Leading D.Officiating

Definition

B.Controlling

Term

(p.179)___________ is the management function that involves setting goals, strategies, and also tactics because that achieving the organization\"s goals and also objectives. A.Forecasting B.Planning C.Conceptualizing D.Controlling

Definition

B.Planning

Term

(p.180)___________ is the management role of developing a vision because that the organization and guiding, training, coaching, and also motivating employee to help accomplish the goals and objectives the the organization. A.Organizing B.Controlling C.Leading D.Officiating

Definition

C.Leading

Term

(p.180)Which of the complying with goals best describes today\"s check out of the arranging function? organizing today focuses on: A.achieving linked opinions from a diversity workforce. B.designing the organization roughly the customer. C.simplifying the process of measure outcomes regarded performance standards. D.developing the most efficient strategic plans for the firm.

Definition

B.designing the organization about the customer.

Term

(p.181)When managers recognize that an organization is not making enough progress toward achieving the goals and objectives and they develop corrective measures, lock are associated in: A.controlling. B.planning. C.directing. D.accounting.

Definition

A.controlling.

Term

(p.179)When managers recognize a sector trend that suggests a brand-new opportunity and also then devise a strategy to pursue this brand-new opportunity, castle are associated in the function of: A.controlling. B.planning. C.leading. D.organizing.

Definition

B.planning.

Term

(p.180)Which that the following activities would be a part of the leading role of management? A.Devising a brand-new strategic setup to get in a new foreign market currently dominated through a contending firm B.Recruiting qualified employees to join the organization and assigning them to their ideal position C.Examining a gaue won report to check out whether the firm\"s profits are improving and taking corrective activity if they room not D.Training and coaching workers to aid them understand their job and also perform the effectively

Definition

D.Training and also coaching workers to assist them know their job and perform that effectively

Term

(p.179)Which that the following activities is component of the planning role of management? A.Assigning a certain worker to perform a specific task B.Looking at market forecasts to identify future organization opportunities and also challenges C.Praising a sales representative who has much exceeded her monthly sales objectives D.Conducting a job interview with a potential new employee

Definition

B.Looking at market forecasts to determine future business opportunities and challenges

Term

(p.180)Which of the following activities is part of the organizing duty of management? A.Going end a spreadsheet to analyze part financial data B.Teaching a brand-new employee how to use a item of office tools C.Giving front-line workers additional resources essential to provide faster and much better service to customers D.Developing a vast general strategy to aid the organization accomplish its long-term development objectives

Definition

C.Giving front-line workers added resources essential to carry out faster and better service come customers

Term

(p.180)As a manager, two of Sylvia\"s strengths room her ability to interact goals clearly, and also her capability to guide, coach, and motivate workers. Based on these strengths, __________ is a management duty that Sylvia is likely to be good at performing. A.Controlling B.Planning C.Leading D.Organizing

Definition

C.Leading

Term

(p.181)Amanda, a regional manager because that Flairol Cosmetics, has actually just viewed a report reflecting that sales in her an ar are trending lower than anticipated for the third quarter. Her next task is to identify the reason for the disappointing results and also find a means to get sales up to their wanted level. Amanda\"s efforts are part of the ____________ duty of management. A.controlling B.directing C.organizing D.planning

Definition

A.controlling

Term

(p.181)A __________ is an as whole explanation that why an organization exists and where the is trying come head. A.tactical plan B.prime directive C.corporate charter D.vision

Definition

D.vision

Term

(p.181)A vision because that a company is: A.an explanation of why the firm exists and where it wants to go. B.the same thing together an objective. C.a detailed arrangement that outlines the significant organizational structure of the firm. D.very pertinent for the short-term, yet less valuable for the long-term.

Definition

A.an explanation that why the company exists and also where it desires to go.

Term

(p.181)A coherent mission declare should resolve topics such together the organization\"s: A.form that ownership and also methods that financing. B.self-concept and firm philosophy. C.advertising strategy and also distribution plan. D.tactical plans and contingency plans.

Definition

B.self-concept and company philosophy.

Term

(p.181)Employees often work with supervisors to build a(n) __________ that outlines the basic purposes of their organization. A.organization chart B.value statement C.mission explain D.PERT diagram

Definition

C.mission statement

Term

(p.181)__________ involves setting the organization\"s vision, goals, and also objectives. A.Organizing B.Planning C.Controlling D.Directing

Definition

B.Planning

Term

(p.181)___________ are broad, long-term success an organization wants come achieve. A.Goals B.Objectives C.Directives D.Agendas

Definition

A.Goals

Term

(p.181)__________ space specific, short-term, measurable outcomes an organization wants to attain in bespeak to accomplish its lengthy term goals. A.Directives B.Opportunity targets C.Objectives D.Mission complements

Definition

C.Objectives

Term

(p.182)A __________ evaluation is provided to aid companies evaluate their internal strengths and also weaknesses, and also develop an awareness of exterior threats and also opportunities. A.WISH B.SWAMP C.ASSET D.SWOT

Definition

D.SWOT

Term

(p.183)__________ planning determines the major goals of one organization and also lays the foundation for obtaining and also using resources to accomplish those goals. A.Strategic B.Contingency C.Central D.Tactical

Definition

A.Strategic

Term

(p.184)The type of planning that is came to with emerging detailed short-term actions about what is to it is in done, that is to do it, and how the is to be done is recognized as __________ planning. A.strategic B.contingency C.first-line D.tactical

Definition

D.tactical

Term

(p.184)__________ planning prepares alternative courses of activity that may be offered if the primary plans room not achieving objectives. A.Strategic B.Contingency C.Tactical D.Alternative

Definition

B.Contingency

Term

(p.184)Tactical planning is involved with: A.determining the best method to cope with an emergency situation. B.developing detailed strategies around what is to it is in done, that is to execute it, and also how that is to it is in done. C.devising short-lived courses of activity to be used if the primary plans do not accomplish the desired results. D.setting lengthy run goals that will certainly govern the general course that the organization for years.

Definition

B.developing thorough strategies about what is to it is in done, that is to do it, and also how it is to it is in done.

Term

(p.184)Which of the following is associated in setting work standards and also schedules essential to implement the firm\"s tactical objectives? A.Mission explain B.Tactical to plan C.Operational planning D.Contingency planning

Definition

C.Operational planning

Term

(p.184)A(n) __________ would be provided by a department manager together a tool for making daily and also weekly assignments: A.operational setup B.vision statement C.mission explain D.tactical plan

Definition

A.operational plan

Term

(p.184)Strategic to plan looks at the company as a whole, when ________ planning concentrates on day-to-day tasks and decisions. A.tactical B.strategic C.mission D.operational

Definition

D.operational

Term

(p.185)_________ plan is a component of contingency planning the is supplied to attend to sudden and unexpected alters in the company environment. A.Crisis B.Tactical C.Operational D.SWOT

Definition

A.Crisis

Term

(p.185)__________ is choosing amongst two or more alternatives. A.Contingency to plan B.Decision-making C.Organizational an option D.Utility analysis

Definition

B.Decision-making

Term

(p.186)The an initial step in the rational decision-making model is to: A.recruit team members to occupational on the problem. B.gather data. C.develop alternative responses. D.define the situation.

Definition

D.define the situation.

Term

(p.186)__________ is a trouble solving method that attempts come come up with as countless solutions as feasible in a brief time without censoring the ideas. A.Brainstorming B.Game concept C.CAD/CAM D.PMI

Definition

A.Brainstorming

Term

(p.186)PMI is a: A.computer program used to help managers create mission statements. B.statistical an approach used in the regulating process. C.problem solving an approach used come evaluate feasible solutions come a problem. D.rule of thumb provided to identify how numerous employees have to be regulated by any solitary manager.

Definition

C.problem solving technique used come evaluate feasible solutions to a problem.

Term

(p.181)In a company in i m sorry a reliable vision has actually been provided: A.there is no need for tactical planning. B.the economic and also competitive settings tend to it is in much much more predictable. C.employees are likely to have a sense of purpose and a common set of values. D.goals and also objectives space no much longer needed.

Definition

C.employees are most likely to have a feeling of purpose and a common collection of values.

Term

(p.181)A an easy difference between goals and objectives is that purposes are: A.precise, while missions are vague. B.set by tactical plans, while goals are set by strategy plans. C.set by middle management, while objectives are collection by first-line managers. D.concerned with broad, irreversible accomplishments, while objectives focus on particular short-term details.

Definition

D.concerned with broad, irreversible accomplishments, if objectives focus on details short-term details.

Term

(p.183)Which that the following would it is in a issue addressed in a strategic plan? A.Should the firm do a long-term commitment to broaden into brand-new markets? B.Which particular jobs should be assigned to every employee? C.How much output have to be created this mainly in a given production facility? D.Which computer software package must the firm\"s human being resources office usage to control the payroll?

Definition

A.Should the firm make a long-term commitment to increase into brand-new markets?

Term

(p.185)According come the \"Spotlight on small Business\" box in thing 7, the Blue Man team knew that if they wanted to increase their product planning and organization to be critical. Therefore, the three partners spent considerable time creating a: A.strategic plan B.performance arrangement C.crisis plan D.responsive plan

Definition

A.strategic plan

Term

(p.184)Because economic and competitive environments generally change, institutions should: A.set a permanent plan and stick come it. B.develop contingency plans. C.save time and also money by cutting earlier on planning. D.eliminate any long-term strategy plans, however devise short-term tactical plans and update them as soon as a year.

Definition

B.develop contingency plans.

Term

(p.186)Which the the adhering to techniques would a team of workers be most likely to usage if they wanted to advice several possible solutions come a specific problem their agency needs come solve? A.PERT B.Regression analysis C.PMI D.MBO

Definition

C.PMI

Term

(p.181)Jenna Raiter, the president and CEO of AutoMotion Auto company Centers, has actually asked several managers and also employees to help establish a explain to outline the an essential purposes of your company. The result of this effort is likely to be a record known as a(n): A.payoff matrix. B.mission statement. C.tactical plan. D.organization chart.

Definition

B.mission statement.

Term

(p.183)Jamal is part of a management group that is examining whether his company, State Engineering, need to offer some important new services the would expand its company by appeal to a various group of potential clients. Jamal\"s group is connected with: A.contingency planning. B.operational planning. C.strategic planning. D.tactical planning.

Definition

C.strategic planning.

Term

(p.181)Monica to be hired by the Misty mountain Corporation to take over as the new chief executive, management officer. She initial impression is that the agency is in disarray, primarily because the employees execute not have actually a sense of objective or a common collection of values. Monica\"s observations indicate that she demands to provide a(n) _________ because that Misty Mount: A.vision B.contingency setup C.objective function D.corporate logo

Definition

A.vision

Term

(p.181)Customers who visit any an excellent As brand-new Appliance Repair facility see a framed explain prominently presented near the front door. The plaque explains the company\"s basic purposes. In part, it claims that \"All great As new Centers operate under the belief that every client deserves an excellent quality parts, fast and also dependable service, and a fair price.\" The words on this plaque reflect the ____________ of good As New. A.strategic arrangement B.mission explain C.corporate agenda D.corporate charter

Definition

B.mission statement

Term

(p.184)Setting contingency plans in an organization is considered an extremely important today largely because: A.managers have historically been poor tactical planners. B.the federal government can fee firms through unfair company practices if they perform not have actually such plans. C.conditions adjust rapidly in today\"s economic and also competitive environments. D.most employees and staff don\"t understand strategic planning, so they have tendency to rely an ext on contingency plans.

Definition

C.conditions adjust rapidly in today\"s economic and competitive environments.

Term

(p.182)When a firm provides use of the SWOT analysis, one of its missions is to: A.identify the finest employees to fill each place within the organization. B.set certain short-term performance requirements for each department. C.evaluate the desirability that issuing share or bond in the present financial climate. D.identify the points it go well as an organization and also the points it demands to improve.

Definition

D.identify the points it walk well together an organization and also the things it demands to improve.

Term

(p.184)Jermaine is a manager through Drevil Industries. Component of his project is to make details short-term decisions around what his department must do to attain Drevil\"s irreversible success. Jermaine is involved in: A.strategic planning. B.contingency planning. C.tactical planning. D.complimentary planning.

Definition

C.tactical planning.

Term

(p.185)According come the \"Spotlight on small Business\" box in chapter 7, among the secrets to the success that the Blue Man team has been: A.keeping the price because that their show as low together possible. B.focusing on the small markets wherein the competition for entertainment is much less intense. C.the decision to keep the organization tiny and not hazard losing control through expansion. D.the development of a strategic arrangement to regulate the product\"s growth and everyday operations.

Definition

D.the advancement of a strategic arrangement to control the product\"s growth and everyday operations.

Term

(p.184)Kayla is a supervisor that manages a manufacturing line. She security several hrs each week developing certain employee work-related assignments and also production schedules because that the coming week so that the manufacturing department can fulfill its short-term production objectives. This says that a far-ranging component of Kayla\"s job involves: A.strategic planning. B.contingency planning. C.tactical planning. D.operational planning.

Definition

D.operational planning.

Term

(p.184)Flavio, CEO that Fabulous Frozen Custard believes that alternating plans are almost as essential as the main operational plans since external situations such together the weather, challenger moves, and even economic conditions make it important to have actually a plan B. Flavio endorses: A.tactical planning. B.retroactive planning. C.concurrent planning. D.contingency planning.

Definition

D.contingency planning.

Term

(p.186)Carlos had been reasoning of setup up a graphic design service service for rather some time. He knew that he want to job-related at home and he now had several leads for prospective customers. He also knew how much money he necessary to do to cover his expenses. He had several ways to strategy his brand-new business consisting of working by himself or acquisition on a partner. Both ways needed an ext thought to recognize what each would involve. In terms of the reasonable decision-making model, Carlos is in i beg your pardon of the following steps? A.Defining the situation B.Describing and also collect needed info C.Develop choices D.Develop agreement amongst those involved

Definition

C.Develop alternatives

Term

(p.186)__________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives. A.Controlling B.Outsourcing C.Organizing D.Coordinating

Definition

C.Organizing

Term

(p.187)A(n) __________ is provided by an company to present who is accountable for the completion of certain work and also who reports to whom. A.balance sheet B.Venn chart C.stakeholder rundown D.organization chart

Definition

D.organization chart

Term

(p.187)A(n) ________________ is a visual maker which shows relationships among people and also divides the organization\"s work. A.organization chart B.Venn diagram C.corporate tree D.Gantt chart

Definition

A.organization chart

Term

(p.188)The level of monitoring that is directly responsible because that assigning details jobs to employees and assessing their everyday performance is called: A.primary management. B.middle management. C.supervisory management. D.secondary management.

Definition

C.supervisory management.

Term

Middle managers are responsible for: A.establishing the vision for the organization. B.assigning details jobs and examining the everyday performance the workers. C.devising the organization\"s strategy plan. D.developing tactical plans and also controlling.

Definition

D.developing tactical plans and also controlling.

Term

(p.187)General and also divisional managers, plant managers, and also deans and also department heads at colleges are classified as: A.middle management. B.supervisory management. C.top management. D.nominal management.

Definition

A.middle management.

Term

(p.188)Supervisory supervisors spend many of your time on: A.conceptual and also financial skills. B.technical and human connections skills. C.strategic planning. D.external initiatives such as meeting through stockholders and also other stakeholders.

Definition

B.technical and human relationships skills.

Term

(p.188)___________ an abilities involve a manager\"s capability to picture the company as a whole and the relationship amongst its assorted parts. A.Creative B.Technical C.Conceptual D.Autonomic

Definition

C.Conceptual

Term

(p.188)____________ skills include the capacity to perform work of a particular department or job, such as marketing (marketing) or accountancy (accounting). A.Conceptual B.Departmental C.Technical D.Tactical

Definition

C.Technical

Term

(p.188)Leadership, coaching, and morale building are all component of a manager\"s _________ skills. A.technical B.theoretical C.empirical D.human relations

Definition

D.human relations

Term

(p.188)Although top supervisors most often possess this skills, they usually make much less use the __________ skills than supervisory managers. A.technical B.conceptual C.human relations D.empirical

Definition

A.technical

Term

(p.187)The downsizing the has developed in current years has actually __________ middle managers in plenty of organizations. A.increased the number of B.eliminated the tasks of part C.strengthened the control of D.increased the prominence of

Definition

B.eliminated the tasks of some

Term

(p.187)Which of the following management location is responsible for acquiring the right info to other managers to enable them to make better decisions? A.Chief executive officer (CEO) B.Chief jae won officer (CFO) C.Chief planning officer (CPO) D.Chief info officer (CIO)

Definition

D.Chief details officer (CIO)

Term

(p.188)The further up the managerial ladder a person moves, the __________ his or her original job skills become. A.more vital B.less important C.stronger D.more tactical

Definition

B.less important

Term (p.187)A chief operating officer (COO) would be divide as component of a firm\"s: A.primary management. B.middle management. C.top management. D.first-line management.
Definition C.top management.
Term

(p.189)___________ entails recruiting, hiring, motivating, and also retaining the ideal people available to attain the company\"s objectives. A.Directing B.Planning C.Leading D.Staffing

Definition

D.Staffing

Term

(p.188)In compare the varieties of an abilities used by supervisors at various levels in ~ an organization, i m sorry of the adhering to is true? A.Top supervisors use greatly technical skills and middle and also first-line managers use mostly conceptual skills B.First-line supervisors use greatly technical and also human connections skills, if top supervisors devote most of your time to tasks involving person relations and conceptual skills C.The types of skills used by supervisors do not change much native one level of administration to one more D.The specific an abilities used at various levels of management do vary, but conceptual skills are the most necessary at every levels

Definition

B.First-line supervisors use mostly technical and also human connections skills, while top managers devote most of your time to tasks involving human relations and conceptual skills

Term

(p.189)Gabriella is responsible because that hiring, motivating, and retaining the finest employees for she organization. Gabriella is in fee of: A.staffing. B.orienting. C.directing. D.facilitating.

Definition

A.staffing.

Term

(p.188)After thirteen years together a laborer for Hendrix Construction, Jimmy was advocated to the position of foreman. That is straight responsible for assigning various work to his work-related crew and evaluating their power on a day-to-day basis. Jimmy is now a member of: A.top management. B.middle management. C.supervisory management. D.forward management.

Definition

C.supervisory management.

Term

(p.188)By completing the courses required to achieve a college significant in accounting, marketing, or some other field, a student can go a long means toward gaining the _________ skills managers should rise v the ranks of their area the specialization. A.autocratic B.technical C.human relationships D.secondary

Definition

B.technical

Term

(p.187)Which that the adhering to persons is most most likely to be associated in strategy planning? A.Chief executive, management officer B.Electrical shop at sight C.Budget analyst D.Advertising manager

Definition

A.Chief executive officer

Term

(p.188)Axel is in a new position, serving as a first-line manager. Axel\"s place will need him to spend a many time: A.developing strategy plans. B.evaluating the everyday performance that workers. C.creating a vision because that the company. D.providing information to stakeholders.

Definition

B.evaluating the everyday performance the workers.

Term

(p.187)Anita is employed together plant manager for Mojo Industries, Incorporated. Despite she spends part time performing all administration functions, she is specifically concerned v tactical planning and also controlling. Anita\"s position would it is in classified as component of Mojo\"s: A.top management. B.lateral management. C.supervisory management. D.middle management.

Definition

D.middle management.

Term

(p.188)After functioning for eleven years together a production line worker, Hollis freshly was made a foreman. In his new position, Hollis will count on: A.conceptual skills an ext than human relations skills. B.technical skills and human relations skills much more than theoretical skills. C.technical skills and theoretical skills, but he won\"t yes, really need any kind of human relationships skills. D.accounting and financial skills.

Definition

B.technical an abilities and human relations skills an ext than theoretical skills.

Term

(p.188)Ricardo works as a department head at BarnesHospital. His task requires Ricardo come spend most of his time training and coaching employees to do their jobs an ext effectively and also teaching other managers to be better leaders. Ricardo\"s task requires him come make full use of his: A.technical skills. B.conceptual skills. C.orientation skills. D.human relations skills.

Definition

D.human connections skills.

Term

(p.188)As CEO of Google, Eric Schmidt performs strategy planning because that the organization and also putting framework in ar to monitor company progress. These activities make usage of Eric\"s: A.conceptual skills. B.technical skills. C.concurrent skills. D.human relations skills.

Definition

A.conceptual skills.

Term

(p.188)Vinnie wants to end up being a manager in his company, yet he has always been a little shy and also has a hard time connecting with co-workers. In order because that Vinnie come succeed together a manager, the will have to work top top his: A.technical skills. B.human relations skills. C.control skills. D.integration skills.

Definition

B.human connections skills.

Term

(p.188)Rob intends to significant in accounting because the is confident the an ability to read and also interpret jae won and audit data is the means to gain to the optimal in business. Rob appears to be pertained to with arising his: A.technical skills. B.verbal skills. C.qualitative skills. D.conceptual skills.

Definition

A.technical skills.

Term

(p.189)_____________ involves creating a vision because that others to follow, creating corporate values and also ethics, and also transforming the means an organization does organization so that it is an ext effective and efficient. A.Organizing B.Production monitoring C.Tactical plan D.Leadership

Definition

D.Leadership

Term

(p.189)Leaders: A.embrace change. B.are mainly came to with tactical problems as protest to readjust issues. C.tend to carry out the job-related themselves rather than delegate it to others. D.strive to keep order and also stability.

Definition

A.embrace change.

Term

(p.191)The __________ style of leadership is characterized by make managerial decisions there is no consulting others. A.autocratic B.bureaucratic C.free rein D.democratic

Definition

A.autocratic

Term

.(p.191)Managers who listen to your subordinates and enable them to get involved in decision-making space using the ____________ layout of leadership. A.autocratic B.free-rein C.participative D.bureaucratic

Definition

C.participative

Term

(p.191)A(n) __________ leader would set objectives and give employee a great deal of flexibility to decide for themselves how to attain those objectives. A.free-rein B.autocratic C.Type A D.aristocratic

Definition

A.free-rein

Term

(p.189)A vital to effective leadership is the ability to: A.maintain order, stability, and also control. B.communicate a vision and rally others roughly that vision. C.master the technical details that the jobs performed by subordinates. D.maintain one autocratic strategy to taking care of others.

Definition

B.communicate a vision and rally others approximately that vision.

Term

(p.192)__________ is the term offered to explain giving workers the education and also tools they should assume extr decision-making powers. A.Energizing B.Provisioning C.Upgrading D.Enabling

Definition

D.Enabling

Term

(p.192)_____________ way giving employees the authority and responsibility to respond conveniently to client requests. A.Restructuring B.Delineating C.Empowerment D.Intrapreneuring

Definition

C.Empowerment

Term

(p.192)In classic organizations, ____________ entails giving clearly instructions come workers, telling them what to do to meet the goals and also objectives of the organization. A.directing B.organizing C.budgeting D.controlling

Definition

A.directing

Term

(p.192)____________ is pertained to with recognize the right information and making the information available and interpreted by anyone in an organization. A.Mission monitoring B.Data management C.Knowledge management D.Auditing

Definition

C.Knowledge management

Term

(p.192)The very first step in occurring a knowledge management device is to: A.empower employee to do their very own decisions and accept the consequences. B.obtain the essential information device technologies. C.recognize that perfect information is readily easily accessible in every organizations. D.determine what expertise is most vital to the organization.

Definition

D.determine what knowledge is most vital to the organization.

Term

(p.189)One difference in between managers and leaders is that: A.managers are discovered in businesses when leaders operate in non-profit organizations. B.mangers occupational to achieve stability if leaders take on change. C.managers use an autocratic technique while leaders take on a democratic style. D.all employees can manage, yet only top managers have the right to lead.

Definition

B.mangers occupational to achieve stability while leaders adopt change.

Term

(p.192)Which that the adhering to statements around effective management is the most accurate? A.Effective leaders have actually the exact same personality characteristics B.The most efficient leadership format depends on who is gift led and in what case C.The democratic style of leadership will almost always enhance the effectiveness of the organization D.One properties of efficient managers is the they consistently keep the same layout of leadership

Definition

B.The most efficient leadership format depends on that is being led and also in what situation

Term

(p.191)Autocratic leadership is most likely to be efficient when: A.subordinates are highly trained professionals. B.the organization faces an emergency situation. C.workers reap expressing their opinions and also having a say in what is done. D.the manager is uncertain about the finest strategy come pursue.

Definition

B.the organization encounters an emergency situation.

Term

(p.192)Which of the complying with statements about leadership formats is many accurate? A.A manager should pick one style and use it consistently B.Managers have no manage over the leadership style they use C.Effective managers frequently use a selection of leadership layouts D.Managers should constantly start v an autocratic style, but can gradually switch to a an ext democratic approach if employees earn their trust

Definition

C.Effective managers frequently use a variety of management styles

Term

(p.192)As firms make higher use of empowerment and teams, supervisors will discover that they: A.should usage the same techniques for directing employees the were used in the past. B.will need to carefully supervise the teams to make sure they remain focused on the goals of the organization. C.will require to administer the teams with thorough instructions to offer them a clear sense of direction. D.must become much more like coaches and counselors than bosses.

Definition

D.must become much more like coaches and counselors 보다 bosses.

Term

Which of the following ideal summarizes the kind of leader future institutions are likely to need? In the future, establishments will need leaders who: A.supply both a vision and also a moral and also ethical structure for growth. B.provide the sense of stability and orderliness the organization demands to stand up to the obstacles posed by a changing environment. C.have a solid track document of focusing on the accomplishment of gaue won objectives. D.are effective at utilizing autocratic techniques.

Definition

A.supply both a vision and a moral and ethical structure for growth.

Term

(p.191)The CEO of peripheral company QuickDrive provides a leadership layout that encourages employees to talk about management problems with the CEO and also to work together to resolve those problems in a democratic manner. I beg your pardon of the complying with statements would the CEO of QuickDrive most most likely make? A.The vital to QuickDrive remaining on top in a high-tech market is no wasting time discovering what various other firms do, but to act immediately on mine directives B.In a high-tech business, that is much more important come invest in an innovation than to invest in world C.The key to keeping talented employees faithful to QuickDrive is to use a participative management style and treat them with respect, value their ideas, offer them the sources they need, and also expect great things native them D.Spending a the majority of money come buy out competitors for their technology is most likely to backfire, since QuickDrive is a leader in an innovation development

Definition

C.The vital to maintaining talented employees loyal to QuickDrive is to use a participative administration style and treat them v respect, worth their ideas, give them the resources they need, and also expect good things native them

Term

(p.191)Well-known retired basketball coach, Bob Knight, was known for his emotional antics in ~ IndianaUniversity and also Texas Tech. If friend talk with Bob, he believes in total dedication indigenous his team and total compliance come his format of coaching. It\"s \"his method or the highway.\" Bob typifies the _____________ format of leader. A.bureaucratic B.free-rein C.remanded D.autocratic

Definition

D.autocratic

Term

(p.191)At Holyfield Chemicals, room heads generally make decisions after meeting through employees and also seeking your ideas and suggestions. Department heads at Holyfield chemicals make comprehensive use that the ___________ layout of leadership. A.autocratic B.diplomatic C.democratic (participative) D.open shop

Definition

C.democratic (participative)

Term

(p.191)At Lifeline Pharmaceuticals, highly regarded research personnel count on top monitoring to carry out strategic direction. Beyond that, researchers job-related on their very own to develop new drugs to satisfy customer demands and company profit objectives. Middle administration at Lifeline practice _____________. A.free-rein leadership B.consultative management C.projectory management D.autocratic leadership

Definition

A.free-rein leadership

Term

(p.192)Adam is a first-line manager for Idle Time Gaming, Inc., a agency whose values and also focus is innovation. Having actually recently transferred in from a traditional retail (top/down) company, which of the following alters will the brand-new company intend Adam to embrace? A.He must continue to concern detailed instructions to offer the groups a feeling of direction B.He will no longer have actually a administration position in the firm, because the function of groups is to remove the need for first-line supervisors C.He will need to act much less like a \"boss\" and an ext like a coach, advisor, counselor, and team player D.He will certainly isolate self from his subordinates

Definition

C.He will must act less like a \"boss\" and an ext like a coach, advisor, counselor, and team player

Term

(p.193)The first step in controlling consists of: A.issuing orders and explaining routines. B.setting clear performance standards. C.establishing a clean chain the command. D.assigning workers to perform particular tasks.

Definition

B.setting clear power standards.

Term

(p.193)In the control procedure the first step is to: A.communicate results and deviations come employees. B.compare outcomes to plans and also standards. C.set clear and also appropriate standards. D.monitor and record performance.

Definition

C.set clear and also appropriate standards.

Term

(p.194)In order for criter to be useful in the controlling process, they have to have certain characteristics. One of these qualities is that they should be: A.nonspecific. B.redundant. C.included the mission statement. D.attainable.

Definition

D.attainable.

Term

(p.194)Which the the following should type the structure of a firm\"s control system? A.Accounting and finance B.Marketing and production C.Human resources and also finance D.Computing and also production

Definition

A.Accounting and also finance

Term

(p.194)__________ are units in ~ an organization that receive services from other units within the organization. A.End-users B.Internal client C.Third-party circulation centers D.Profit centers

Definition

B.Internal customers

Term

(p.194)__________ encompass dealers, who buy products to offer to others, and also ultimate customers who buy assets for your own personal use. A.End customers B.External customers C.Internal client D.Distribution centers

Definition

B.External customers

Term

(p.193)Ho Han has actually just spent two hours going over quality reports to identify whether his department is meeting quality standards he collection for the present month. Ho\"s initiatives are part of the ___________ role of management. A.planning B.organizing C.directing D.controlling

Definition

D.controlling

Term

(p.194)Pam is a sales manager for Paradise beauty Products. She has actually told her sales people that she expects each of lock to boost their client contacts by at the very least 5 percent in the next month. Pam has set a(n): A.procedural policy. B.functional objective. C.policy guide. D.performance standard.

Definition

D.performance standard.

Term

(p.194)Which of the following is a clear power standard? A.Bring around a far-reaching improvement in the morale of every workers. B.Decrease the number of products rejected as result of manufacturing defects by 10% over the following 6 months. C.Completely get rid of all customer complaints. D.Make secretaries an ext efficient.

Definition

B.Decrease the number of products rejected due to manufacturing defects by 10% over the following 6 months.

Term

(p.193)Two years ago, Travis began his own restaurant supply company, offer the higher Chicago area. Until recently, he has never concerned himself with developing a formal control system. Now, through a recession looming, that is experiencing cost aware restaurant owners. He has made decision that a formal manage system is needed. The very first step Travis must take is: A.draw up a formal organization chart. B.talk to his banker to set financial goals. C.devise a collection of clear power standards. D.design an accident report form so that he have the right to keep accurate records the all crashes that occur.

Definition

C.devise a collection of clear power standards.

Term

(p.193)As a center manager for she firm, Tori just finished to compare the results of a promotional campaign with the result expectations. The next step in the control procedure is: A.monitor and record actual performance. B.set increase contingency plans. C.communicate results and also deviations v management and also employees involved. D.establish self-control committees to decision on dismissals.

Definition

C.communicate results and also deviations v management and employees involved.

Term

(p.194)Harper is a sales rep because that an eyeglass company. The firm is constantly on the modern of trendy designs. In her job, she commonly relies ~ above the marketing department to provide her through information and materials. When using client satisfaction to judge the success of your company, Harper\"s managers should: A.ignore Harper\"s satisfaction, because she is one employee rather than a customer. B.take Harper\"s satisfaction into account, since customers deserve to be internal and also external. C.consider Harper\"s satisfaction, however place less emphasis it 보다 on the satisfaction the a stockholder, due to the fact that she is an outside customer. D.only consider Harper\"s satisfaction if she has worked in the same job for at the very least 2 years.

Definition

B.take Harper\"s satisfaction right into account, due to the fact that customers have the right to be internal as well as external.

Term (p.194)When establishing criteria to measure up the success of a customer-oriented business, managers should: A.limit their attention to financial procedures such as profit and also return ~ above investment due to the fact that these room the only objective and quantifiable procedures available. B.focus most of their attention on actions of employee satisfaction, due to the fact that without an excellent employees the firm will certainly not it is in competitive. C.focus mostly on gaue won measures, yet pay part attention to non-financial concerns. D.recognize that, while financial actions are important and should be considered, the function of the for sure is to fulfill both internal and also external customers.
Definition D.

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recognize that, if financial actions are important and should it is in considered, the function of the firm is to fulfill both internal and also external customers.